A grievance can be defined as an actual or perceived problem that might give grounds for complaint. As a general policy, Dominica Geothermal Development Company Ltd (DGDC) will work proactively towards preventing grievances through the implementation of mitigation measures (as identified by the ESIA) and liaising with the community. These activities are designed to anticipate and address potential issues before they become grievances. This will be the responsibility of the Project Manager and the Community Liaison Officer(CLO).

Each affected person is free to register a grievance, in accordance with procedures specified below. The grievance process focuses on first identifying whether the grievance can be addressed through additional communication between the complainant and members of the Project Team, or by providing additional information to the complainant.  If the grievance cannot be resolved internally, the Project Team will then seek to resolve the grievance through mediation by local authorities, and finally, if a resolution cannot be reached, through judicial appeal.